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News
Why accounting firms should benchmark their hiring
6+ day, 4+ min ago (805+ words) It's no secret that accountants love benchmarking. Internally, accounting firms benchmark their revenue per employee or productive hours against industry averages because benchmarking provides context. Yet few apply the same discipline to one of their biggest investments: their people. Recruiting…...
When a client's mailbox is sending fake invoices, the password reset is only the beginning
6+ day, 1+ hour ago (188+ words) Sooner or later a practitioner gets the call. A client's vendors, or the client's own customers, are receiving invoices and payment-change requests from an address inside the client's company, and nobody there sent them. The messages read correctly. They reference…...
What offshoring vendors don't want you to know
1+ week, 2+ day ago (266+ words) Confronted by a chronic talent shortage, fee compression and ever-increasing workloads, more U.S. accounting firms are turning to offshore talent. In earlier columns I've talked about the payoff from offshoring when it's done patiently and correctly. But there are some things…...
False info, real problems: The human in the AI loop
1+ week, 4+ day ago (1104+ words) In our first article, we explored how AI-generated false information, also known as hallucinations, have increasingly been making their way into firm work products. Here we explore how some firms control specifically for this risk. Accountants tend to view hallucination…...
Using AI to decode client behavior
1+ week, 4+ day ago (813+ words) AI bots like ChatGPT are already widely used for drafting personalized emails, engagement letters, proposals and other client-facing content. But when used strategically, they can help CPA firms analyze client feedback, identify recurring concerns, understand changing expectations and spot patterns…...
Xerocon 2026: use AI but stay aware of security risks
2+ week, 5+ day ago (581+ words) Another big security hole, she said, is that while an LLM's reasoning packets can be encrypted, this encryption can also be broken by another LLM, and not even necessarily a more advanced one. For example, if someone has a big…...
Right-sizing risk management
1+ mon, 1+ week ago (522+ words) Review practical tips for small firms and sole practitioners to right-size the building blocks of risk management: acceptance, billing, communication, documentation, and engagement letters — to help avoid disputes and malpractice claims....
Your clients' data belongs to your clients
3+ week, 4+ day ago (573+ words) Every accountant knows the first principle of the profession, even if it's rarely stated out loud: We work in service of the business owner. The financials we prepare and the insights we deliver exist to help someone else's business succeed....
Check your tech stack for AI training leaks
3+ week, 5+ day ago (1253+ words) "If you go and read their terms, they're not exactly favorable. Some of the terms have been like that for several years," he said. While there is great variation between how vendors word their respective policies, however, there are certain…...
Entrepreneur networking groups for practice leaders
3+ week, 6+ day ago (527+ words) With all the challenges you face building your firm, isolation may be the toughest. In fact, the annual CPA Career Satisfaction Survey conducted by Tri-Merit and Brainstorm Group found that sole practitioners and small firm owners had among the biggest…...