3+ day, 22+ hour ago   (518+ words) How do you get an employee to go from task-doer to accomplished-completer? How are firms conveying the importance of ownership to their staff and showing them how to go about it? Leaders want team members to see a project through…...

5+ day, 22+ hour ago   (188+ words) Sooner or later a practitioner gets the call. A client's vendors, or the client's own customers, are receiving invoices and payment-change requests from an address inside the client's company, and nobody there sent them. The messages read correctly. They reference…...

1+ week, 1+ day ago   (266+ words) Confronted by a chronic talent shortage, fee compression and ever-increasing workloads, more U.S. accounting firms are turning to offshore talent. In earlier columns I've talked about the payoff from offshoring when it's done patiently and correctly. But there are some things…...

1+ week, 3+ day ago   (1104+ words) In our first article, we explored how AI-generated false information, also known as hallucinations, have increasingly been making their way into firm work products. Here we explore how some firms control specifically for this risk. Accountants tend to view hallucination…...

1+ week, 3+ day ago   (813+ words) AI bots like ChatGPT are already widely used for drafting personalized emails, engagement letters, proposals and other client-facing content. But when used strategically, they can help CPA firms analyze client feedback, identify recurring concerns, understand changing expectations and spot patterns…...

2+ week, 4+ day ago   (581+ words) Another big security hole, she said, is that while an LLM's reasoning packets can be encrypted, this encryption can also be broken by another LLM, and not even necessarily a more advanced one. For example, if someone has a big…...

3+ week, 5+ day ago   (1253+ words) "If you go and read their terms, they're not exactly favorable. Some of the terms have been like that for several years," he said. While there is great variation between how vendors word their respective policies, however, there are certain…...

3+ week, 5+ day ago   (527+ words) With all the challenges you face building your firm, isolation may be the toughest. In fact, the annual CPA Career Satisfaction Survey conducted by Tri-Merit and Brainstorm Group found that sole practitioners and small firm owners had among the biggest…...